Customer Support Agent

Billogram , Stockholm, Sweden

Billogram aims to take invoicing from some dark corner of the to-do list, to something that fits into your life. We’re well on our way thanks to our nifty, interactive and easy payment solution - but there’s still more to be done! By helping companies improve the customer experience, we’re determined to revolutionse the outdated debt collection industry, and becoming the preferred payment provider for all subscriptions and recurring costs one might have.

We are now looking for a service-minded Customer Support Agent to join our ranks. We’re all about the customer experience, so what better chance is there for a passionate Customer Support Agent, to be able to work in a company who always put the customer first! Our next Customer Support colleague should be all about great customer care, and excited about taking on a challenging role, in a fast-paced and complex environment.

The role

Working with Customer Support at Billogram means everyday contact, via email and phone, with a wide range of our clients, as well as recipients of the Billogram invoice, making sure that everyone gets a personal, yet professional approach. Common support issues are verifying financial transactions and clients, troubleshooting in the admin system and performing administrative and compliance processes. All this while also helping our clients’ manage the relationships with their customers.

To become successful in this role you really need to get to know the Billogram product inside out. This is essential to be able to solve common support issues and therefore provide qualitative and confident customer support.

Who we think you are

You have previous experience of Customer Service, and like us, you are all about the Customer Experience. You go to great lengths to achieve customer satisfaction and are devoted to delivering extraordinary customer care. We believe that you relate to being solution-oriented, have an eye for detail and have excellent communication skills. You’re outgoing, humble and meticulous. We hope that your positive attitude will drive you to see solutions where others see problems. Familiarity with Zendesk as well as finance & accounting is greatly appreciated and lastly, this role requires you to be fluent in Swedish and English.

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